Dan Muse

Customer relationship management (CRM) software has been around for years and has become a staple of many large businesses. Yet small and midsize businesses (SMBs) have not been quick to adopt CRM. SAP AG , a Newtown Square, Penn.-based software giant, thinks it knows why. CRM has been been sold to SMBs primarily as a […]

As someone who owns or manages a small business, you probably aren’t impressed with technology for technology’s sake. Whether it’s hardware, software or a service, you care only about technologies that can help you get the job done faster and better (and, ideally, cheaper) than ever before. So Many Products … It’s hard to miss […]

There may be no such thing as a free lunch, but, by golly, there is free customer relationship management (CRM) software. You can sign up for the gratis service at FreeCRM.com, which was unveiled Wednesday. It’s not a trial or limited version. It’s an actual Web-based application designed for small businesses. The catch is that […]

Small and midsized e-commerce businesses probably don’t spend a lot of time thinking about the inherent benefits of Linux. And they probably can’t spend a lot of time developing complex requests for proposals (RFPs) the way a larger enterprise might. SMBs constantly battle two untiring enemies: time and money. On the one hand, they don’t […]

Sure, you’ve heard about customer relationship management (CRM) software, but chances are you haven’t thought about what it means to your business — which is understandable. Large enterprises have the time and resources to explore tracking everything from lead generation, to prospecting, to sales forecasting, to service and support, to credit history. However, small businesses […]

When you hear the term “mapping” you probably think of getting driving directions to a vendor in the next town or plotting a trip to an out-of-state seminar. While mapping certainly includes those types of geographic topics, as it applies to the just-announced Microsoft MapPoint 2004 it’s about much more. Actually, Microsoft describes MapPoint 2004 […]

Providing your customers with fast, reliable and personalized service is becoming a hallmark of good business practices in today’s information-rich, Internet-enabled world. Thanks to customer relationship management (CRM) software it’s getting increasingly easy to have detailed info on all aspects of your customer relationships — from favorite baseball team to payment history — at your […]

Just because you run a small or midsized business (SMB) doesn’t mean you don’t have the same remote access needs as large corporations. With employees and contractors contributing from home-based offices, checking in from the road, or logging in at remote sites, the need to offer off-site access is increasing. Of course, you also have […]

Worried about workers working? Employees raiding the supplies? Thieves stealing? If you subscribe to the “while the cat’s away, the mice will play” philosophy — or if you simply have a need to keep an eye on things — Linksys and Toshiba have products for you. The LinkSys Wireless-B Internet Video Camera (WVC11B) and the […]

Whether your business makes its money selling products and services over the Web or your goal is to have a company Web site that reflects your professionalism, product line or philosophy, having the right tools to build your Web presence is difference between success and failure. Many businesses rely on easy-to-use (and easy-to-afford) products such […]

In today’s business climate it’s important to know not only how you are perceived, but also how your competitors are perceived. Of course, quantifying your image is no small task. Enter Biz360, a company that specializes in market intelligence. More specifically, it help businesses gauge their media presence. To date, Biz360 has focused its efforts […]

From bustling business owners to bubbly pre-teens, everyone loves instant messaging (IM), but deep down you know it’s probably not an entirely secure form of communication. To help relieve those concerns, Zone Labs Inc., a company well-known for its security software, today announced the availability of IMsecure Pro. According to Zone Labs, IMsecure Pro ensures […]