Epicor ERP Reviews & Features

If you’re looking for a tool to help streamline and automate your business functions, you could be seeking enterprise resource planning (ERP) software. Epicor ERP is one of the premier global ERP softwares, serving over 20,000 customers in 150 countries worldwide. For manufacturers in all fields, ERP systems like Epicor can be valuable tools to customize, integrate, and analyze workflows.

Designed to help drive business growth and manage increasing levels of complexity, Epicor makes a lot of promises to its potential customers. But is it right for your business? Let’s find out more in this Epicor ERP review and features analysis.

What is Epicor?

Epicor is a global ERP solution for businesses, offering end-to-end solutions for the manufacturing, retail, and distribution industries. Epicor operates using a modular approach to software, allowing users to purchase only the modules they need to get their ERP system up and running.

As an ERP solution, Epicor is designed to help businesses handle every aspect of the manufacturing process. Users also have the flexibility to choose between onsite, hosted, and cloud-based installation options to best fit their business needs. 

Epicor features

Although Epicor has 14 modules on offer, in the features section, we’ll explore just three. By the end, you’ll have a more in-depth understanding of how Epicor addresses these three functionalities.

Customer relationship management

Customer relationship management (CRM) is a keystone of any business model. Without your customers, you wouldn’t be where you are today. Epicor allows you to view all of your business processes, including your CRM, in one place. 

Epicor’s CRM includes lead management, contact management, and marketing management capabilities. Its mobile CRM empowers your salesforce on the go by offering mobile access to the software from iOS and Android devices, while its Salesforce integration helps ensure your entire team is on the same page. Epicor has structured its CRM to drive an enhanced customer experience and a faster supply chain, both must-haves in today’s fast-paced business world.

Read Also: Best CRM Software for Small Business in 2021

Production management

Epicor’s production management software is designed to be adaptable to any business model. Serving make-to-order and mixed-mode manufacturing companies, as well as everything in between, Epicor has created a single business platform that works for all of its customers.

From the shop floor to your supply-chain partners, Epicor offers a scalable system that focuses on supply chain management, execution, and distribution. That includes master data management, work order management, and material requirements planning, all housed in the same platform.

Project management

In the business world, project management is one of the top methods of keeping production on track. Too often, you could find yourself behind schedule or over budget. Project management software helps mitigate those issues, and Epicor’s is among the best in the ERP industry.

Epicor offers users the ability to incorporate multiple phases within a single project, take advantage of real-time connectivity, and enjoy an agile business model. From start to finish, Epicor’s project management software can handle supply chain logistics, planning, and budgeting, all while ensuring compliance with accounting standards and contracts. Managing multiple projects with moving parts can be difficult, which is why Epicor has a comprehensive, fully-integrated project management system.

Is Epicor right for your business?

While Epicor user reviews are usually positive, you’ll need to investigate whether or not it’s the best solution for your business. How long will it take your company to get up to speed on the software? What individual features are you looking for? And will Epicor work for all aspects of the manufacturing process, or just a select few?

A steep learning curve and complex software mean it can take users a while to get up to speed with Epicor. While the adjustment period depends on your industry and the size of your company, it’s something worth considering. Epicor could be worth the training investment for permanent staff members who will regularly use the software, but if you expect high turnover or multiple users touching the software, you might want to look elsewhere.

Additionally, some users have reported cumbersome or low degrees of functionality with some of Epicor’s modules. Customers report that they end up keeping tasks like marketing, sales, and reporting on external platforms. Epicor’s cloud delivery model also lags somewhat behind when compared to industry leaders.

Final thoughts on Epicor

No two companies fit in the same mold, and Epicor has designed an ERP software with this in mind. While the software requires a skilled team to set up and maintain, if you have the talent, Epicor can bring your business to the next level. As you’re exploring ERP solutions for your business, reference this guide to help you determine whether or not Epicor is the right choice for you.

Celita Summa
By day, Celita Summa is a Florida-based freelance writer specializing in technology, marketing, sustainability, and a plethora of other topics. Nothing makes her happier than reading and writing well-researched content. By night, Celita can be found developing her talents, which include her black belt in karate, her fluent Italian, and her knack for vegan cooking.

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