Dell: Measuring SMB Customer Outcomes: The Dell Managed Services Advantage
Key findings from research with SMB customers using Dell Managed Services, conducted by Hurwitz & Associates. This second report looks at quantifiable time, cost and productivity benefits achieved.
“SMBs are turning to managed service providers to help them monitor, manage, and maintain their increasingly important IT environments. By offloading routine yet vital IT infrastructure duties, these businesses hope to reduce IT operational costs and deliver higher service levels to the business. Just as importantly, they need to free up IT and business personnel to focus on more strategic business issues and less on day-to-day IT infrastructure management.
But how well do managed services live up to the promise? In October 2009, Hurwitz &
Associates fielded an in-depth survey of Dell Managed Services customers to gain a more detailed and quantifiable view of the time, cost, and productivity benefits that customers achieved from this offering. In this report, we provide survey results that highlight the business and IT demands that small and medium businesses face, and the reasons that decision-makers in these companies are adopting managed services. We also detail the cost, time and productivity benefits customers achieved by implementing Dell Managed Services.”