Avaya: Avoiding Pitfalls When Implementing Unified Communications
Why do unified communications system projects fail? Avaya has seen enough to know. Here are the top ten errors that companies make when selecting and installing UC systems.
“Unified communications (UC) is increasingly viewed as a
valuable platform that can offer numerous benefits across
the entire enterprise. The technology is expected to play a
key role in many organizations’ ongoing efforts to grow their
business and improve profitability. According to a recent
Gartner survey, respondents cited improvements in employee
collaboration, productivity and customer service as the top
three benefits to deploying a UC solution.1
While it’s widely acknowledged that UC benefits organizations
in several ways, such success can be a double-edged sword
if systems are implemented incorrectly. UC can expose an
organization to unnecessary financial and operational costs.
According to a CDW unified communications tracking poll,
the most common concerns among organizations planning
a UC implementation are how it will affect network security
(45 percent of respondents), what it requires in equipment
and capital costs (44 percent) and where it will drive
operating costs (42 percent).”