PCmag@Work (Small Business): Zendesk And Salesforce – Tighter Integration Makes Them More Powerful
New components in the Zendesk hosted customer service solution tie it more tightly into Salesforce, making it easier for account reps using Salesforce to get details about their customers’ open support issues.
Some highlighted features are: View Tickets At-A-Glance: Highlight any ticket for a quick view of the ticket description directly within an Account or Contact record in Salesforce.”
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