PCWorld: Which Network Works Best For iPhone 4?
AT&T customers are two and a half times more likely to complain about dropped calls with iPhone 4 than Verizon customers – yet customer satisfaction levels with both networks are about the same. Go figure.
“Perhaps the only complaint you’ll hear from an iPhone 4 owner on AT&T is about the network itself. Dropped calls, in particular, are the most griped about problem with Apple’s smartphone on AT&T. And they have a right to complain: According to a survey called Aftermath of Verizon iPhone Launch by ChangeWave Research, AT&T iPhone 4 owners experience two-and-a-half times the number of dropped calls than Verizon iPhone 4 owners.
But interestingly, the percentage of customer satisfaction for each carrier is about the same. According to a survey of 4,068 consumers, 82 percent of Verizon iPhone 4 customers said they are ‘Very Satisfied’ versus the 80 percent of AT&T customers who also said they are ‘Very Satisfied.'”