ITBusinessEdge: Training is Important for SMBs, Too
ITBE SMB tech columnist Paul Mah shows how something as simple as an overlooked need for training can trip up small businesses when they’re deploying new technology.
“Some of you might recall that I wrote on McAfee’s Security Quickstart Service for SMBs a couple of weeks ago. In covering McAfee’s new service offerings for SMBs, an anecdote from Darrell Rodenbaugh, senior vice president of global midmarket for McAfee, got firmly etched in my mind.
‘As reported by eChannelLive: He [Rodenbaugh] recalled a case where a customer who had several McAfee products was very unhappy with their anti-spyware product and this threatened all of McAfee’s business with him. So McAfee engaged a reseller to check out the problem, who found the customer had never turned the anti-spyware product on.’
I can imagine the embarrassment this must have caused the system or security administrator in that SMB, assuming it had one. It certainly doesn’t look good to persuade your boss to buy a new product, make a fuss over it not working, and then discover that you were the one who forgot to enable it in the first place.”