SMB News from Network World: Top Tech Support Survival Tips
“Your PC, Internet connection, and cell phone may save you tremendous amounts of time, but it’s easy to forget that when you’re spending hours on the line with tech support. Here’s how you can streamline the tech support process and make sure you get the fixes you need.
Computer Crashes
The scenario: Your PC is having issues. Maybe it’s randomly crashing or devouring your data. Maybe it just won’t start up. Depending on your level of expertise, calling tech support could be either a really good way to fix a problem you would have never solved yourself, or a really good way to waste your afternoon.”