InformationWeek SMB: Microsoft Turns Up The Heat With Dynamics CRM
Microsoft is pushing hard into the CRM and ERP markets with a bunch of announcements including new lower pricing starting at $19 per user per month for the software-as-a-service option.
“Microsoft stepped up its push into the enterprise applications market yesterday with a battery of announcements around its Dynamics line of ERP and CRM software. Highlights include upgrades of Dynamics CRM Online, a new connector to Dynamics GP ERP and steep discounts for customers using both applications.
The upgrades of Dynamics CRM Online, announced at the kickoff of this week’s 8,000-attendee-strong Microsoft Dynamics Conference in Atlanta, are aimed and extending customer- and partner-facing capabilities while also extending the global footprint of the service. New portal accelerators give customers a head start on developing eService, Partner Relationship Management (PRM) and Event Management capabilities. The eService accelerator provides an automated customer-service front end with case-submission and lookup capabilities. The PRM accelerator supports secure case management and lead sharing. Event-management capabilities include self-service capabilities for sponsors and exhibitors.”