PCWorld: Laptop Brands You Can Trust – Reliability And Service Reports
PC World magazine issues its annual report cards on reliability and service levels on tech brands. They’re based on surveys of end users. Other reports, including on smartphones and desktop PCs, are linked from this article.
“Overall, laptop reliability is improving gradually: 25.9 percent of respondents report experiencing at least one significant problem with their notebook, down from 30.9 percent last year and 31.8 percent two years ago.
When it comes to support, 1 in 5 desktop users (21 percent) report their problem was never resolved by the manufacturer; with laptops, the rate is slightly higher at 23.6 percent.”