ITBusinessEdge: How To Avoid Problems When Implementing Unified Communications
SMB Tech columnist Paul Mah continues his series on unified communications (UC) – telephony integrtated with other messaging modes – with an exploration of problems and solutions for small businesses when installing a new UC system.
“Having recently explored the topic of whether SMBs need to care about unified communications, I found my interest piqued by a white paper from Avaya titled “Top ten reasons why UC implementations fail.”
Reading through it gave me some fresh ideas, and I’ve decided to highlight some of the problems leading to implementation difficulties in SMBs. I also give my take on how small and mid-sized businesses can succeed in spite of the challenges.”