Gathering Feedback From Customers Online: 9 Web Apps

Open Forum: Gathering Feedback From Customers Online – 9 Web Apps

Josh Catone (Mashable) rounds up nine Web apps for processing and analyzing feedback from customers online, including User Voice, Get Satisfaction, Feedbackify, SuggestionBox and more.

“Though the adage that the customer is always right isn’t exactly true, feedback is important for small business success. Gathering customer feedback can be a daunting task, however. Comment cards and suggestion boxes leave mountains of paper to sort through, while e-mail forms produce unorganized data that is hard to visualize and difficult to respond to in a formal manner.

The following tools are designed to help your business solicit feedback via the Web and connect with your customers in more meaningful ways.”

Small Business Computing Staff
Small Business Computing Staff
Small Business Computing addresses the technology needs of small businesses, which are defined as businesses with fewer than 500 employees and/or less than $7 million in annual sales.

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