PCWorld: Customer Support In The Cloud From Zoho
The new product, Zoho Support, helps companies manage support tickets online and integrates with Zoho CRM, the company’s customer relationship management application.
Zoho has added a customer support management application to its Web-hosted collaboration, communication, business and office productivity suite for small and medium-size businesses.
Zoho Support is designed to help companies capture, process and manage support tickets and includes features to prioritize and sort through requests, apply service level agreements, generate statistics and reports and archive and publish common solutions.
‘The application streamlines the customer support model for any organization,’ said Raju Vegesna, Zoho evangelist.”