Small Business Web Design: The Power of Crowdsourcing

Why work with one designer or agency and pay thousands of dollars for a logo or web design, when you can work with hundreds of designers and receive hundreds of great designs — for less than a thousand dollars? That is the premise — and promise — behind CrowdSpring and 99designs, two of the most popular design crowdsourcing sites.

Still, as many small business owners know, more choice or an attractive-sounding price tag doesn’t necessarily yield a better small business marketing result. So to find out if crowdsourcing design makes both good design and good economic sense, Small Business Computing spoke with four small businesses that have used CrowdSpring or 99designs to come up with a new logo and/or web design.

How 99designs and CrowdSpring Work

Using 99designs or CrowdSpring is pretty straightforward. You just go to the site and click on the link to “Post a project,” which is prominently displayed on the Home page. And the site walks you through the process — though you (or someone in your organization) will need to come up with a detailed description of your project — including examples of designs and styles you like — to help the designers create a design that fits your needs.

Both sites charge a $39 listing fee, which is non-refundable, as well as a 15 percent service fee. So if, say, you posted an award of $300 for designing a new logo or website for your business, your total cost for that project would be $384. (Note: Both sites also offer upgraded packages, with additional services and features, for an additional fee.)

The length of the design contest depends on you, though the typical length seems to be seven days. During that time, designers from around the world submit their designs, and you rate them and provide feedback until you get the design you are after or the contest ends. And if you are not happy with any of the final designs, both sites will refund you your money, minus the listing fee.

For more information, visit each site before posting your first design project.

Why Use a Design Crowdsourcing Site

If you don’t need a full-time designer in house, or if you don’t think you can afford a design agency, using a design crowdsourcing site makes good business sense.

“What I loved about 99designs was that it was a contest format where you got hundreds of different people’s ideas to choose from, not just one single person,” said Valerie Johnson, the founder and CEO of Big Feet Pajama Company, who has used 99designs to design her logo and website (among other things).

Johnson worked previously with individual designers, and was satisfied with the result. But, she said, “even though that one single person may be über-talented, you only get one idea. What I loved [about crowdsourcing our logo and website design] was getting hundreds of ideas to choose from and ultimately deciding which one to proceed with.”

Sarah Harris, who handles marketing and communications for Norman’s Rare Guitars, had a similar take and experience regarding crowdsourcing the website.

“You’re not tied to one vision,” she replied when asked why she chose to crowdsource. “Crowdsourcing gives you variety and a bunch of different takes on a design project, which is something you [typically] can’t get from one designer.”

When you work with a single designer, “you’re limited to maybe three revisions if you’re not happy with the first design,” she said. Whereas for the Norman’s Rare Guitars website design contest on CrowdSpring, “I think we got back 25 designs,” almost all of them impressive, and delivered in a relatively short period of time. “You can’t beat that.”

Efficiency — or tighter control over the length of the design process — is another reason to consider using a site like 99designs or CrowdSpring, especially if you have a tight deadline as well as budget.

At a previous business, Todd Sullivan, the co-founder of, said he worked with a professional design team — and often had to wait days to see a simple revision.

With design crowdsourcing sites, however, because you decide the duration of a contest, you typically have more control — and the revision process tends to be much faster. Sullivan ran three contests on 99designs for’s logo (for a $500 award), Web interface ($1,200) and business card design ($300).

He said the process was so intense and fast, that it was often exhausting — though ultimately rewarding.’s new interface design placed in an Australian design competition against much larger companies with teams of in-house designers.

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