Small Business Computing Staff

InformationWeek SMB: No-charge Incoming Calls With Bandwith.com’s PhoneBooth Free In a new service aimed at small businesses, Bandwidth.com is offering 200 minutes of free incoming calls, local numbers, auto attendant and more. “Bandwidth.com introduced Phonebooth Free for small businesses today. Targeted to small business, such as virtual organizations, early-stage startups and sole proprietors, the cloud-based […]

Smallbiztechnology: Consolidate Customer Data With CRM, Or Else Case study of a small business that staved off major problems by adopting a CRM tool to consolidate customer data in one place and improve efficiency. [Note: Unsigned post may be written by CRM vendor. Ed] “Steve Diels, President of Aamcom, a provider of outsourced telephone customer […]

InformationWeek SMB: New SMB Laptops From Dell The new products include 13-, 15- and 17-inch screen models with Intel Core processors. Prices start between $650 and $680. “Today, Dell announced the new Vostro 3000 series laptops designed for the small and midsize businesses. The four laptops in the series range from 13.3″ to 17.3” with […]

PCmag@Work: Elementool Adds A New Tool – Video The SaaS project management company is partnering with InterCall to deliver a Web conferencing capability to its Elementool product. “Elementool, the software-as-a-service (SaaS) project management company, has struck a Web conferencing-related deal with InterCall that will give the company leverage against WebEx and GoToMeeting. The idea is […]

PCmag@Work (Small Business): Meet Harmony, The Collaboration Tool For Outlook The new product lets Outlook users share Google Docs or SharePoint library files with co-workers, right inside their familiar e-mail interface. “How can you more effectively use Outlook to store and share documents with co-workers? Instead of storing documents on your hard drive and sharing […]

PCWorld: BlackBerry Disconnect – Two Days of Data Woes BlackBerry maker Research in Motion (RIM) isn’t commenting but T-Mobile acknowledges the problem which affected some users for a day, others for two days. “Some BlackBerry users are complaining of an inability to use data services for the second day in a row. It appears that […]

PCWorld: From The Rumor Mills – Windows 7 Service Pack Coming? A report on rumors circulating in the blogosphere about Microsoft moving forward the release of its first Service Pack of fixes for Windows 7 to deal with problems in the operating system. “Windows 7 has been officially available for less than five months. In […]

Social Media Today: Small Biz Needs Social CRM SMT blogger Brad Metz reports on an interview with SF.com’s Brett Queener who promotes the concept of social customer relationship management and his company’s forthcoming Chatter product. “‘If you have a screwed-up customer process and you deploy Salesforce, all you do is screw your customers faster,’ he […]

PCmag@Work (Small Business): New Avaya IP Office – Unified Communications For Small Biz PC Mag reports on a Web demo of the new version of Avaya’s IP Office product: lower prices, easier set-up for very small operations and more. “IP Office 6.0 has been developed for easier deployment and management for SMBs; particularly for those […]

InformationWeek SMB: RightNow Says SaaS Vendors Need Fairer Pricing The customer experience management SaaS vendor threw out a challenge to other software as a service companies: stop charging for software customer don’t actually use. Maybe customers need to add their voices. “In a provocative, if not holier-than-thou stance, RightNow, a supplier of Web customer experience […]

PCmag@Work (Small Business): IceWeb Iplicity – Integrating Legacy And Cloud Storage Iplicity does system-to-system replication, push or pull site-to-site replication with bandwidth metering, virus scanning and integrated search. “IceWeb announced the launch of its Iplicity Data Storage platform, which lets businesses integrate legacy storage vendor products from EMC, IBM, HP, Network Appliance, and Hitachi into […]

ITBusinessEdge: Disaster Recorvery – Small Biz Needs A Different Approach ITBE SMB tech blogger Paul Mah explains briefly and simply how small businesses need to plan for disaster recovery so they spend no more than they absolutely must. “One question that has probably crossed the minds of SMB CEOs and IT managers would be the […]