Patricia Fusco

Footprints in the sand can lead you down a well-traveled trail or it can blaze a new path for others to follow. FootPrints, however, is an application that could revolutionize the way you provide customer service from a helpdesk. Most small business owners hear the words customer resource management or customer service desk software and […]

Like Hewlett-Packard, Gateway and others, Dell has been aggressively courting small- and medium-sized businesses over the past few years. Historically, many smaller businesses were forced to buy servers and office hardware from regional resellers or business partners authorized to sell the gear in specific markets. But that makes it challenging for manufacturers to control costs […]

Verio, a subsidiary of NTT Communications, Tuesday announced the availability of Microsoft Windows Server 2003 Web hosting to its shared hosting partners serving U.S.-based small- and medium-sized businesses. Smaller businesses are now able to leverage the unique programming capabilities of Windows Server 2003 and a 99.9 percent service level agreement (SLA) guarantee from Verio. Available […]

Even though residential installations continue to dominate the broadband market, the business digital subscriber (DSL) market — fueled predominantly by the increased use of sophisticated Internet business solutions in smaller businesses — continues to attract the attention of broadband services providers. SBC and Yahoo! have had a long-standing business relationship going back to the days […]

Most small businesses consider their local phone company to be vendor, not a business advisor. But one phone company is been working to change this perception. Already this year BellSouth has aggressively expanded its small business portfolio to include wireless networking for small offices and on-demand computing capabilities through a partnership with IBM. Now, BellSouth […]

Back in May, HP and Microsoft teamed up — extending their already close relationship — to attempt to revolutionize the way business computers are designed. The result of the partnership is the “Athens” project, which is centered on building a new PC prototype that deeply integrates hardware and software. The new products introduced this week […]

Building on an expanded line of office products and services announced in April, Xerox today launched a new wave of offerings, including a high-speed network color laser printer, a powerful desktop monochrome printer and a versatile desktop multifunction device — all aimed at delivering more value to more customers. “We’re delivering on our promise to […]

At the end of July the Sabre Travel Network announced it was abandoning an age-old hodgepodge of computing systems and building a new Web-based service offering that employs cutting-edge extensible markup language (XML) and simple object access protocol (SOAP) technologies. This is a big deal for small businesses that connect with Sabre’s global distribution system […]

Customer relationship management (CRM) not just an application, it’s a way to network with your customers in an exchange that delivers greater value to them and greater profits to your business. Software makers have been berated for failing to deliver CRM products that produce an adequate return on investment. But it’s not the software that’s […]

Symantec is preparing to unleash an updated version of its online security and privacy suite for home and small office PC users next week. Norton Internet Security 2004 is designed to provide comprehensive protection against today’s most prevalent Internet threats, offering expanded protection against spyware and spam. The security software suite includes Symantec’s best-of-breed anti-virus, […]

According to AMI Research, small businesses say key factors for producing fiscal growth include acquiring new customers, minimizing customer turnover, marketing products and services, and keeping ahead of competitors. Katie Jordan, Microsoft senior product manager of Office product management, said the software maker designed the its Office System 2003 around these key factors that directly […]

Back in April EmergeCore introduced its first “IT in a Box” product designed specifically for small businesses with little or no IT staff. The all-in-one device allows small business to set up a virtual private networking (VPN) system in a small office, host a website or serve up e-mail. This week, Boise, Idaho-based EmergeCore Networks […]