Joe Taylor Jr.

Southwest Airlines founder Herb Kelleher famously told his company’s critics that employee happiness let his entire team focus on customers, who drove profits for shareholders. Kelleher’s legacy inspired competitors like JetBlue and Virgin America, while empowering leaders in a variety of fields to question how employee happiness affects profits. Researchers at the University of Pennsylvania […]

Politicians often talk about the “3 a.m. phone call.” For small business owners, that late night emergency alert might be a tweet, a Facebook status update, or an Instagram photo. Unhappy customers, disgruntled employees, and bored pranksters can and do use social media to attack companies. If you’re in the crosshairs, are you prepared to […]

The way the boss talks to his or her employees plays a bigger role in a company’s success than many small business owners and managers may realize. When researchers Joshua Freedman and Carina Fiedeldey-Van Dijk studied workplace productivity, they discovered that useful feedback could boost overall productivity by as much as 16 percent. However, a […]

When you first start your business, you might aspire to join the ranks of business owners who never have to worry about their cash flow. However, the reality is that you’ll probably spend a lot of time over your first few years worrying about something that entrepreneurs call “lumpy money.” How can you tell if […]

After entrepreneur Ilya Pozin suggested a list of the “9 things that motivate employees more than money” on Time’s small business website, dozens of commenters debated whether or not cash was still king. Some readers worried whether Generation Y’s focus on life experiences had dethroned the regular paycheck, but most of the respondents cited a […]

According to author Jennifer B. Kahnweiler, introverts think first and speak later, a characteristic American companies don’t always equate with strong leadership. In some organizations, this leads to a perception gap: the incorrect assumption that an introverted leader has “tuned out” or has backed away from a problem. As Kahnweiler writes in The Introverted Leader, […]