Why Your Router May Be Blocking Web Sites

By Ronald Pacchiano | Posted March 18, 2005

I was hoping you might be able to help me with a sporadic problem I've been experiencing. I have a PC running Windows XP Home Edition connected to a DSL line. Until recently, it had never given me any problems. My birthday had just passed and my uncle bought me a D-Link DI-624 wireless router. He helped me set it up, and everything worked fine. As time went on, however, I noticed that my PC was having difficulty connecting to certain Web sites or sending and receiving e-mails. These were sites and addresses that I have been using for some time now, so I couldn't understand the why I was having a problem.

The really strange part was that I had no problem accessing these sites from other computers. So just to satisfy my increasing curiosity, I removed the D-Link router from my PC and plugged my DSL line directly into my PC. To my surprise, all of the sites that gave me trouble were now working flawlessly. Somehow the router was the cause of my problem. I thought the router might be defective, so I had my uncle exchange it for me. After installing the replacement, those sites became inaccessible again. Do you have any idea what might be causing this problem, and how I can fix it?

That is very strange. I've heard of this type of problem before, but never seen it first hand. I wish you had included the links to some of those problem sites so that I could have tested this first before advising you.

I think your router's Maximum Transmission Unit (MTU) is too large for the Web sites or e-mail servers you're trying to communicate with. The MTU is the largest size packet or frame, specified in octets (eight-bit bytes), that can be sent in a packet or frame-based network such as the Internet. The Internet4s Transmission Control Protocol (TCP) uses the MTU to determine the maximum size of each packet in any transmission. Too large an MTU size may mean retransmissions if the packet encounters a router that can't handle that large a packet. Too small an MTU size means relatively more header overhead and more acknowledgements that have to be sent and handled. Most computer operating systems provide a default MTU value that's suitable for most users.

For example, in Windows 95, the default MTU was 1,500 octets, partly because this is the Ethernet standard MTU. The Internet de facto standard MTU is 576, but many ISPs often suggest using 1,500. If you frequently access Web sites that encounter routers with an MTU size of 576, you may want to change to that size. Apparently some people have found that changing the MTU setting to 576 improves performance while others haven't noticed any improvement at all. The minimum value for an MTU is 68. In more recent Windows systems, the operating system can sense whether your connection should use 1,500 or 576, and it selects the appropriate MTU for the connection.

If, however, you are experiencing problems, you might want to try manually adjusting your router's MTU settings and see if it makes a difference. People who have had problems sending or receiving e-mail, or connecting to secure sites such as eBay, banking sites and Hotmail, have reported this phenomenon. So I suggest you try decreasing your current MTU settings in increments of ten (e.g., 1,492, 1,482, 1,472 and so on). To make this modification on your router simply follow these steps:

  • Open your browser, enter your router's IP address (typically 192.168.0.1) in the address bar and click OK.
  • Enter your username (admin) and password (blank by default). Click OK to enter the Web configuration page for the device.
  • Click on the Home tab and go to the WAN tab.
  • The default MTU is 1,500. Enter the new value in the MTU field and click the Apply button to save your settings.
  • If changing the MTU size does not resolve the problem, continue decreasing the MTU value in increments of ten.

If you do not have an MTU option in your router, you might need to upgrade your firmware. If you still have problems, contact D-Link technical support for assistance at. I hope this helps.

And FYI: AOL DSL+ users must set their MTU for 1,400

I've been using Window-based PCs for a long time, but I've always been curious about Macs. Recently ,the company I worked for filed for Chapter 11 and let me keep one of its iMac computers. Unfortunately, I know nothing about these systems or, more to the point, Mac OS X. I'd like to get this system up and running on my home network, but I haven't got the slightest idea how to go about doing it. Could you tell me how to setup TCP/IP using Mac OS X? Thanks.

Normally, I would never touch a question regarding Mac OS X simply because like you, I don't know much about it. However, this is one of the things I've actually done. So, in this case I'll make an exception. To configure TCP/IP from your Mac just follow these steps:

  • From the Apple Menu click on System Preferences.
  • Under System Preferences, click on the Network icon.
  • Verify that the Show field in Network is set to Built-In Ethernet. If it is not, click on the drop-down menu and select Built-In Ethernet.
  • Now click on the TCP/IP tab. You should note that if you have a DSL connection using PPPoE you may first have to click on the PPPoE tab and uncheck Connect Using PPPoE before going to the TCP/IP tab.
  • Now click the drop-down menu in the Configure field and select Using DHCP. Leave the DHCP Client ID, Domain Name Servers, and Search Domains all blank.
  • Finally click on Apply Now.

You should now be able to obtain an IP address from your router and get online. If you do not see an IP address, reboot your computer and try again. Good luck!

Adapted from PracticallyNetworked.com, part of the EarthWeb.com Network.

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