11 Examples of Humans and AI Working Together in Small Business

What is one example of humans and AI working together to successfully perform business operations? 

To help small business owners see the ways they can incorporate AI into their processes, we asked AI experts and business leaders this question for their best advice. From automating billing tasks to curating optimal user experiences, there are several ideas that may help you better understand everyday AI applications to grow your business. 

Here are 11 ways humans and AI collaborate in business: 

  • Write Faster and Clearer
  • Automate Billing Tasks
  • Improve Basic Healthcare
  • Fight Against Financial Crime
  • Speed Up Your Social Media Efforts
  • Manage Payment Systems
  • Generate Content Ideas
  • Check for Grammar Mistakes
  • Curate Optimal User Experiences
  • Assist Doctors Throughout the Medical Field
  • Estimate Project Costs

Write Faster and Clearer

A really cool example of how humans and AI work together to successfully perform business operations is through predictive text software. Ours is powered by AI to help learn writing patterns. This can make your writing a lot clearer and successfully convert leads and hire personnel. Artificial intelligence can really aid businesses with repetitive tasks or even the tasks that might take humans significantly longer to do. Writing is a task that we can’t avoid as business professionals, but we can find new ways to make the tasks easier on ourselves. 

Guy Katabi, Lightkey

Automate Billing Tasks

You may not realize it, but humans and AI already work together in business in many day-to-day functions. For example, we helped one company automate invoice approval so that when invoices were approved, invoices were created and sent automatically to clients. At Comidor, we help businesses realize opportunities to automate business processes, such as automatic billing and invoicing, to help their employees save time on repetitive tasks so they can use their talents effectively and efficiently where they are needed.

Spiros Skolarikis, Comidor

Improve Basic Healthcare 

There are several examples of humans and AI working together. Corporations, such as Amazon, also team with small business startups, providing their resources to improve the way basic medical needs are met. Some of them include: 

  1. Aiva, a startup in Los Angeles, uses an Alexa-powered platform to help patients interact with nurses and control in-house entertainment.
  2. HeartGuide by Omron can calculate blood pressure and communicate these readings with an Alexa skill. 
  3. Sugarpod is an app that allows patients with type 2 diabetes to integrate new routines to improve and streamline their daily activities. 
  4. Many such advancements in human-AI integrations have not only revolutionized the healthcare industry but also made life easier for many stakeholders.

Sri Sagar Kalisetty, Markitors

Fight Against Financial Crime

Financial services firms and banks successfully use a mixture of AI and human work to combat financial crime. While AI and machine learning algorithms fuel software that flags potential fraud, humans validate such choices. The AI saves time for anti-money laundering professionals and captures complex transactional patterns people would likely overlook. Compliance experts can then manually consider the broader context of each payment to root out false positives.

Michael Sena, Senacea

Speed Up Your Social Media Efforts

Anyone with an appreciation for innovation is fully embracing the infinite technological potential that AI can bring to the game. After all, why spend five hours completing a task that could take one hour and still be just as accurate and successful — or perhaps even more so? One promising avenue where humans and AI are working well together is social media. 

With AI software that can search for relevant content and even post it for you, there are numerous ways that you can use this type of automation to your advantage. More commonly, many companies have dipped a toe into AI by sending their blog posts straight from WordPress to their social media platforms, among other examples.

Greg Gillman, MuteSix

Manage Payment Systems

This is a pretty easy one that a majority of companies have in place on every site. It is the ultimate AI working for your business to bring in payments and money value. It saves your billing team so much time and energy to be placed for in-house bills and when customer issues arise. It is a game changer.

Olivia Young, Conscious Items

Generate Content Ideas 

With the many opportunities that AI presents in this digital age, it can be implemented in almost any business, and in almost any department. However, where humans and AI can really join together is in the pursuit of information. 

If you’re a company that provides information to your target audience, then AI can be instrumental in curating your topics as well as finding other relevant pieces of inspiration. AI can provide a time-saving alternative to many tasks, leaving you more time for creativity and innovation.

Ryan Rottman, OSDB Sports

Check for Grammar Mistakes 

Almost every writer or content creator has the Grammarly widget downloaded to their computer. This is the perfect example of AI and humans working together to finish projects in a timely manner. The basic autocorrect saves writers so much time and error when quickly writing to meet deadlines.

Katie Kiernan, NUE.Life

Curate Optimal User Experiences 

AI is creating a more personalized user experience. While you can use analytics to define the right type of content to engage your target audience as a whole, it doesn’t give a complete picture of what individual users want to read each time they visit your site. Sophisticated AI models read all the text and metadata associated with your content to identify its subject, length, and format to classify it accordingly. 

The more content your visitor consumes while on your site, the more metadata there is available to extract. Then, based on your repeat visitor’s historical data, an AI content personalization system can predict and deploy the type of content that will most likely engage that user on your site — and sometimes within minutes. AI content personalization works to deliver optimal experiences for your customers in real-time.

Jared Pobre, Caldera + Lab

Assist Doctors Throughout the Medical Field 

AI technology has been used in the healthcare system for decades, saving costs and lives. From assisting surgeons with surgery to performing lab tasks, AI is found in every sector of the industry. Doctors use the technology for the early detection of diseases so they can be treated before they become life-threatening. As AI in healthcare continues to advance, those who don’t embrace the technology will get left behind.

Payel Gupta, Cleared

Estimate Project Costs

AI is being utilized in many business operations nowadays. One of the most successful examples is to use AI in cost estimation. In the manufacturing industry, especially in injection molding, it can take up several hours to quote a project. Even though it can be hard to get an accurate cost estimation solely by AI, it helps to give a quick response to potential customers. If the estimation roughly fits into the budget, a human will then finalize the details. The almost immediate cost estimate to the potential customer gives the company a huge competitive advantage.

Maximilian zur Muehlen, CustomPlasticPart

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Tamara Scott
Tamara Scott is Managing Editor at TechnologyAdvice and SmallBusinessComputing.com, where she guides content strategy, writes vendor and buyer content, and maintains high editorial standards among content creators across several properties.

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