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Instant messaging, once considered a productivity-draining distraction, has started a second career as a powerful collaboration tool in businesses that require constant contact. While there
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s no shortage of free instant messaging (IM) applications available, they don
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t provide the features and secured communication that businesses need.
Enterprise-grade IM systems like Microsoft’s Live Communications Server (LCS) and Lotus SameTime offer business-centric capabilities, but their cost and complexity make them a poor choice for small organizations that lack dedicated IT staff.
