12 Ways to Keep the Customer Satisfied, Satisfied

By Jennifer Schiff
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Most people will tell you that good customer serviceis as dead as the dodo bird. So what better way to differentiate your business and stand out from the pack than to deliver a great customer experience?

Our colleagues at Enterprise Apps Today talked with a range of customer service experts and gathered 12 easy ways that you can provide an outstanding level of customer service.

Research shows that it is less expensive and more profitable for businesses to retain existing customers than to acquire new ones. And one of the simplest ways to do that is by providing great customer service. Herewith are a dozen simple tips from business owners and customer service pros on how to satisfy customers (without, in most cases, having to spend an extra dollar) and keep them coming back for more.

Read the complete article: A Dozen Simple Ways to Improve Customer Relations

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This article was originally published on July 29, 2011
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