3 Small Business CRM Options with Social Integration - Page 2

By Vangie Beal
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2.  Batchbook: Small Business CRM

Another option in the small business CRM market is Batchbook: Small Business CRM. According to Michelle Riggen-Ransom, BatchBlue Software's co-founder and communications director, the company was started just over four years ago and has been providing small businesses with many options that previously were considered the domain of big business.

BatchBlue offers consulting services and original software development. "Many small business owners know how to run their own business, but they don't know how to manage all the technology. That's what we do -- we manage the tech so small business can focus on their business," Riggen-Ransom said

As part of the company’s software offering for small business, Batchbook social CRM lets you manage all your contacts and address books, see who your colleagues have spoken with, track sales, leads deals and more. 

Of course one of the newest features is the social integration that allows businesses to keep track of all social conversations taking place on Facebook, Twitter and LinkedIn. The Batchbook social media integration is built-in so you can access the social functionality right from your CRM dashboard for better workflow.

Batchbook; small business CRM; social CRM
Batchbook Small Business CRM

Batchbook: Small Business CRM is available on a pay-as-you-go monthly subscription. Pricing starts at $14.95 per person up to $149.95/month for 50 people. Each account is available for a free 30-day trial period.

3.  ContactMe: CRM for Small and Micro Businesses

Another small business CRM option to consider is ContactMe, which was developed with the needs of the small and micro business in mind.  ContactMe feels like a tool designed for individuals and very small businesses -- not a "stripped down" enterprise application. It has a modern interface that anyone who has logged into Gmail or Facebook would be familiar with.

ContactMe offers a number of tools and features, but not so many that you or your employees get lost in a myriad of tabs and reports. Using ContactMe you can create, add and edit contacts; attach notes and email messages to contacts; and manage tasks such as meetings or phone briefs. There is also a full calendar function and access to pre-defined sales and business reports.

ContactMe; small business CRM; social CRM
ContactMe for CRM for Small and Micro Businesses

An important aspect of ContactMe is the sales lead buttons and forms. You can create the forms and display the ContactMe button on any of your websites and on some social networking sites, like Facebook.

When potential customers send you a message using the forms, the leads are automatically added to your ContactMe contact list -- removing the need to manually transfer new contact information to the small business CRM system.

ContactMe is free for individuals. This is the Standard version, and it offers ContactMe Buttons and Forms for unlimited contacts and groups. The Biz Pro version includes these features plus Notes, Attachments Calendar, Tasks, Reminders, Mobile Apps and Stats for $7.42 per month with additional savings offered on a one-year subscription.  A free 14-day trial is available on the ContactMe website.

More Small Business CRM Software Tips

From beginner guides to expert tips, our selection of small business CRM tips and articles can help you to better manage your small business.

Vangie Beal is a veteran online seller and frequent contributor to ECommerce-Guide.com. She is also managing editor of Webopedia.com. You can tweet with her online @AuroraGG.

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This article was originally published on April 18, 2011
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