Social Network Marketing Meets Small Business - Page 2

By Jennifer Schiff
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Twitter’s Gone to the Dogs

The Nauti-Dog Company, a small two-year-old retail dog-apparel business that sells both direct/online and through select retail outlets, started off using traditional print advertising and PR. And for the most part, Nauti-Dog Founder Nate Staples said they were breaking even or better on their investments. That is until the economy tanked.

As a result, Nauti-Dog slashed its advertising/PR budget by 80 percent and turned to Facebook and Twitter to help get the word out – and realized a 50 percent increase in direct orders. “Getting a mention on Twitter triples our Web traffic and increases sales,” said Staples. And Nauti-Dog experienced a similar bounce from being on Facebook, where it, like the James Store, has a fan page.

“Facebook and Twitter really allow us to quickly reach out to not only our existing customers but to potential customers with promotions, product releases and news,” said Staples. And it’s a lot cheaper than traditional print advertising and PR.

However, just being on Facebook and Twitter is not enough, he said. You have to actively engage customers and offer them something of value, which could be a coupon but could also be something fun and memorable.

For example, every month Nauti-Dog features a Dog of the Month (wearing a Nauti-Dog collar or piece of apparel), which is chosen from customer submissions. In addition to posting a picture of the pooch on its Web site, Nauti-Dog posts it on Facebook and then tweets customers “that another Nauti-Dog has joined the pack.” Fans and followers re-tweet or e-mail the news with their friends and followers, who often wind up visiting Nauti-Dog and making a purchase.

Nauti-Dog also uses Facebook and Twitter to alert fans, followers and friends to Nauti-Dog events, such as its Dog Beach/Street/City Walks – and offers them free product if they use the code phrase, “Is that Nauti-Dog Sampson?” A charismatic black lab and Nauti-Dog’s chief executive dog, Sampson has a thing for tennis balls and is the voice (at least on Twitter) of the company.

(Click for larger image)

Picture-Perfect Social Media Strategy

HoodiePeople.com, a startup e-commerce retailer selling premium branded hooded sweatshirts, officially launched in September 2008. But it had a blog, a Twitter account and a Flickr photogroup up and running two months beforehand. That’s because the founders of HoodiePeople understood the power of social media/networking and felt it would be “a great tool for building awareness and buzz and sales,” explained Co-founder Hasan Luongo. Moreover, “we are a bootstrapped company, so the free marketing tools and massive audience available via social media has been a huge help to us.”

That’s why soon after officially launching, HoodiePeople had Facebook and MySpace pages, too.

Just eight months into its social media experiment, HoodiePeople had more than 600 Twitter followers, 658 MySpace friends, more than 300 Facebook fans and 262 people in its Flickr group – and was generating a fair amount of buzz and sales. And the company is constantly coming up with new ways to use social media to its advantage.

“The most effective marketing method we have done so far on Facebook is to use our friends as models for our hoodies then post those pictures to Facebook and tag them in the pictures,” said Luongo. “Photo tagging is a huge viral hook on Facebook because the pictures are published to the news feeds of all their friends. So it’s a great way to reach new people in a very engaging way. Each time we post pictures of a new model our fan and page views numbers jump significantly.”

HoodiePeople uses Twitter to let followers know about specials, new products and cool hoodies. Case in point, the Hoody Dealz of the Week, where the company selects one hoodie, marks it down by as much as 60 percent, and offers it for one week only or until it sells out – “a great way to clear our slow moving items.”

HoodiePeople posts the Hoody Dealz of the Week on its blog (another important social tool), Twitter, Flickr and Facebook, as well as featuring it on the homepage, and “it’s been very successful,” said Luongo. “People love to spread the word when a killer deal comes along, so we get some re-tweets and people blog about it.”

As for advice regarding how to best use social media and networking tools, Luongo said, “If there was a golden rule of social media it’s ‘be authentic.’ Small businesses especially have a huge opportunity to really stand out among larger competitors by using social media as a channel to express their voice and engage with their audience. An authentic voice in a crowd of corporate marketing is very attractive to buyers.”

However, he cautioned business owners to be careful about crossing the line between connecting to customers and spamming them. “If you bombard them with sales and marketing stuff they quickly loose interest.”

Added Nauti-Dog’s Staples, to be successful on the social media sites, “you want to resonate, not dominate. It’s not about beating your message into people over and over again. It’s about connecting with them on a more intimate, social level. The social media world is like a big small town. Good news travels fast, bad news travels ten times faster. So you need to be mindful and make sure you’re really providing something of value to your fans and followers.”

Jennifer Lonoff Schiff writes about IT and small business issues and runs a blog for and about small businesses.

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This article was originally published on July 06, 2009
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