Social media is one of the biggest marketing tools to come along in years, and Zoho's latest CRM update reflects that reality. We take a look at what the new version has to offer.
Fishbowl adds a point-of-sale feature to its Fishbowl Inventory 2012 add-on for QuickBooks small business financial software, and it announces forthcoming CRM capability.
Through a new strategic partnership with Salesforce.com, Intuit integrates the leading small business accounting software and the leading small business CRM software into one tidy package.
Salesforce got its start catering to the needs of small business, but does the CEO's vision of the social enterprise include SMBs? And can they afford the products required to become one?
Major updates will be a thing of the past as more frequent updates refresh Microsoft Dynamics CRM.
Intuit and Salesforce.com integrate two of the most popular small business software applications. Analyst Laurie McCabe looks at how this arrangement might benefit small business.
PC magazine spotlights a new social network site for small businesses from SohoOS, an Israeli company that also makes a free integrated software suite for small businesses.
Are you looking for a small business CRM solution? Microsoft's Dynamics CRM 2011 recently made its online debut. We find out if it's a fit for small biz.
Small Business Trends reviewer TJ McCue offers a summary of nine customer relationship management (CRM) solutions suitable for small businesses.
Microsoft now offers its customer relationship management (CRM) software as a cloud computing service, a first for the company, and an indication that cloud computing has come of age.
Entrepreneur magazine reviews Capsule, an online CRM (customer relationship management) tool that focuses on managing the sales pipeline.
Situated between spreadsheets and a full-blown CRM software package, Act 2011 delivers business database and email marketing features while improving ease of use.
Small business CRM software used to be for big companies, but now there's CRM software designed for small business and ecommerce site owners. We take a look at three great options.
Book author and journalist Dan Briody offers tips on the care and feeding of a small business customer relationship management (CRM) system to maximize return on investment.
An executive in a small Web content firm relates how he used the services of an India-based application and software development company to build a custom CRM app.
Compared to other countries, the U.S. is slower to come to the social media table, at least when it comes to business. A new survey shows why.
CRM customers can keep your business contacts up-to-date in real time thanks to Salesfoce.com's latest integration efforts.
Business owners and social media experts reveal their top 10 tips for improving CRM with social networking.
SugarCRM 6, the latest version of the popular open source CRM application arrives with a host of new features.
Big businesses rely on professional customer relationship management (CRM) software, but SMBs can have powerful CRM tools at zero cost by using open source software, like SugarCRM.
Small business CRM can make a big difference in a company's bottom line. But choosing the right CRM software can be daunting. This guide should make it a lot easier.
This unsigned blog post sounds a warning about scattered customer data and the need to consolidate it with a CRM tool.
Salesforce.com makes the case for social CRM tools such as its own Chatter.
Inc. magazine comments on a recent Gartner report about the future of customer relationship management tools.
Sales force automation meets social media in Salesforce.com's new onlin Chatter app.
Roll your own SalesForce.com apps – online.
James Wong, CEO of Avidian, makers of CRM software, shares his insight on whether small businesses should host CRM software on premise (on their own server) or use a hosted service.
The phone has always been a critical tool for sales people, but M5 Networks takes it to the next level by integrating hosted PBX with customer relationship software. Can you say sales efficiency?
CRM software used to be expensive and complex, but now even the smallest companies can easily and affordably monitor, track and analyze every aspect of their business.
