Article Series

Virtual Phone System Gives Entrepreneurs a Professional Face

With its virtual phone system, Grasshopper aims to help bootstrapping entrepreneurs who make their businesses sound...

Will MySkypeOffice Let You Phone It in at Work?

MySkypeOffice, a product still in development, offers PBX features small businesses need, but haven’t been able...

Siemens to Unwrap OpenScape Office V3 Unified Communications

Siemens OpenScape V3 Office unified communications provides SMBs voice, conferencing services, presence, IM,...

12 Benefits Hosted VoIP Provides Small Business

A hosted VoIP service is the easiest way to give your small biz that big-company look-and-feel. We've got 11 other...

How to Use Gmail to Make Free VoIP Calls

Move over, Skype. Google's Gmail lets you make free VoIP calls directly from the inbox, and you can call anyone's...

Hosted PBX Services: Managed Voice for SMBs

Looking for business communications services? Cbeyond's got them, including hosted managed voice services,...

Business Communications: A Review of Virtual Office Pro

Virtual Office Pro from 8x8 isn’t perfect, but if you're looking for an affordable way to add unified...

Small Business Fax Solutions for the Digital Age

Internet-based fax services offer lots of convenient features for small businesses, and they're the best option for...

Business Communications: Fonality Hosted PBX Systems

Whether you're looking for on-site business communications or a system that works in the cloud, Fonality has hosted...

Microsoft Drops Small Business Phone Software

Despite Microsoft's attempt to get in on the ground floor of small business unified communications, the company now...

Ringio Brings the Enterprise Call Center to the SMB

Cloud-based 'Rich Calling' service offers SMBs integrated customer relationship management (CRM) and intelligent...

Affordable, Virtual PBX for Small Business

NuvioFlex , Nuvio’s flexible hosted VoIP solution, let's you buy VoIP service by the number of extensions you...

Skype Review: Asus Videophone Touch AiGuru SV1T

The wireless SV1T lets you make Skype video calls without being tethered to — or even in the same room as...

Vidyo Offers Web-Based Video Conferencing for SMBs

The company claims that its appliance produces tele-presence at near-HDTV quality without breaking the...

Dialing for Dollars: Hosted PBX Meets CRM

The phone has always been a critical tool for sales people, but M5 Networks takes it to the next level by...

PBX Review: 8x8 Virtual Office

You won’t need a VAR or a consultant to set up this small-business hosted PBX service.

RingCentral Floats a PBX in the Cloud

The new RingCentral Office service delivers an online solution for buying, configuring and activating a small...

Hosted Voice Services: A Review of Smoothstone IP Comm.

Part 5 of Phone for Rent: Understanding Hosted PBX Services — This veteran provider offers a full panoply of IP...

The Pros and Cons of Skype for Business

The voice-over-Internet service can help SMBs save money, especially on overseas calls, but you need to understand...

Hosted Voice Services: A Review of Aptela's Phone Service

Part 4 of Phone for Rent: Understanding Hosted PBX Services — Veteran provider Aptela can get a small company...

Hosted Voice Services: The Players

Part 3 of Phone for Rent: Understanding Hosted PBX Services – We break down the market, and provide a checklist...

Hosted Voice Services: Pros and Cons

Part 2 of Phone for Rent: Understanding Hosted VoIP Services – Hosted PBX offers advantages—such as lower...

Hosted Voice Services: Basic Concepts

Part 1 of Phone for Rent: Understanding Hosted VoIP Services – Today's hosted voice services evolved out of the...

Review: IPEVO So-20 Wi-Fi Phone for Skype

This slender phone can travel in your pocket, giving you Skype access on WEP- and WPA-protected WLANs.

2009 Awards: Readers Pick the Best Small Business Tech Tools

Our roster of winners includes the best tools to help small business owners curb costs and improve efficiency....

Skype Meets Asterisk

New software—currently in beta—brings PBX features and control to Skype fans in the business community.

How To: Buy a Hosted PBX Phone System

A hosted phone system offers high-end communication features without the hefty up-front investment, but is it right...

Ease-of-Use Essential for Small-Business VoIP

Jazinga claims that anyone can install and maintain its turnkey IP phone system.

Latest Version of HearMe Integrates with CRM

Desktop videoconferences can now be launched directly from the SugarCRM user interface.

VoIP Call-Recording for Business

Integrated call accounting, call recording and screen capture solution from Trisys makes a serious management tool.

Economic Pressure Drives Telecommuting Trend

Survey finds SMBs making creative changes to combat rising cost of business-as-usual.

The Hosted PBX Advantage: Doing Better for Less

Thrifty New England-based credit union solves several communications problems with a hosted phone system from...

VoIP: A Phone System in Paradise

The first encounter with a VoIP was a real 'bungle in the jungle' for AmaZulu, a company that sells thatch and...

Online Collaboration, Webinar Apps Get Integrated VoIP

Citrix Online's GoToMeeting and GoToWebinar now incorporate free IP audio-conferencing for PC and Mac.

SaaS Best Path for SMB Unified Communications

Service strategy lets small companies enjoy technology benefits without the headaches.

Review: Yugma: Collaboration over IP

Yugma conference participants can share desktops and control of applications, mark up documents and record the whole...

VoIPowering Your Office: Do I Really Need this VoIP Stuff?

The best phone system for your business is the one you've thought about carefully.

Outsource Your Phone System

We look at a company that found satisfaction, serious features and significant savings when it outsourced its phone...

Smart, Simple VoIP from Syspine (and Friend)

This provider's Digital Operator Phone System is a drop-in offering for SMBs that supports up to 50 phones.

Whaleback Tightens Voice Security, Boosts Voice Quality

Its latest software iteration features on-premise voice firewall and tracking instrumentation to bar threats and...

Unified Communications: PhoneFusion

PhoneFusion offers unified communications for the SMB market, with a modular structure that's designed for maximum...

AT&T Introduces Business in a Box

AT&T's new IP communications solution is targeted at small and medium businesses with 15 to 50 employees.

Microsoft 'Response Point' to Get Service Pack

Microsoft plans to roll out later this year the first service pack for Microsoft Response Point VoIP phone system...

VoIPowering Your Office: Waiting For Videophones

Video telephony—an application we've been anticipating for decades—is now available for free over IP...

Phone.com: Your Virtual Phone Company

If you want a phone system that projects a professional business image and lets customers reach you no matter where...

Fonality Partners with Dell for Turnkey VoIP

Customized hardware/software communication bundle will support businesses with as many as 150 phones.

A Hybrid Softphone?

Canadian cable provider Vidéotron launches intriguing, feature-rich hybrid phone service that travels with you.

Virtual PBX Dials Up Flexible Features for Hosted PBX

The hosted-PBX company said its latest customizable features, SmartID and Recording Manager, give very small...

Microsoft Response Point Eases Small Business Pain Point

One small business owner found relief from his phone system woes when he dialed up Microsoft's Response Point software.

Big, Unified Communications for Small Companies

Siemens launches fully integrated unified communications appliance for companies with 20–150 employees.

3Com Expands IP Communications Portfolio

New, easy-to-deploy products for small and mid-tier companies round out 3Com's VoIP line.

EasySpeak PBX for Small Businesses

Simicomm rolls out self-installing, self-configuring PBX software as a low-cost option for small businesses.

The Ultimate Home-Office Phone

The Plantronics Calisto Pro cordless phone lets you access your landline, Bluetooth-equipped cell phone and Skype...

TalkPlus: a PBX for Mobile Phones

TalkPlus offers a wide range of advanced voicemail functionality without the call quality problems of regular VoIP.

Linksys Connects with Small Business

Expanding beyond its home-networking roots, Linksys designed a two-tiered program specifically for small businesses....

Recording Skype Calls

Several vendors have moved to provide important VoIP features that Skype omitted.

Review: Vo200 Bluetooth Internet Phone

A handy and inexpensive handset for making VoIP calls via your Bluetooth-enabled laptop.

Can You Hear Me Now? Unify Your Communications

The good news is that today you have multiple ways to communicate with your customers. The challenge is managing...

New Hybrid Phone System for Very Small Businesses

TalkSwitch offers PSTN/IP flexibility, networkability, and more, in compact, affordable solution for startups.

Skype Calls on Wal-Mart

Distribution deal adds 'Skype-certified' hardware to Wal-Mart's 1,800 stores.

Salesforce.com Skypified

Integration of world's most popular VoIP service communication-enables world's most popular hosted software service.

A Guide to VoIP � Just the FAQs

There are two kinds of people: Those who have switched to voice over IP service and those who are thinking about it....

Microsoft Dials into SMB Phone Systems

Microsoft kicks off the first day of its National Small Business Summit by announcing new software aimed at...

Avaya, Lenovo to Enable Vo-Fi for Road Warriors

Upcoming ThinkPad models will carry IP softphones that work over a Wi-Fi connection.

Skype Phone Bridges Land and Air

Netgear's Cordless Internet Phone with Skype lets you roam your home or office wirelessly and route your calls over...

Trendnet ClearSky Bluetooth VoIP Conference Phone Kit

While Skype-based conference calling has some clear attractions, this early production unit disappointed on sound...

Sotto's All-in-One Wireless Voice

Former AT&T veterans say big carriers poorly serve small businesses that lack IT staff, so they've formed Sotto to...

Belkin Wi-Fi Phone for Skype

This phone promises to really cut Skype's umbilical cord to the PC