No one enjoys dealing with angry or annoyed shoppers, but there's no reason why, when armed with these customer service tips, that you can't settle the issue at hand in a way that leaves the customer satisfied -- and coming back as a repeat shopper.
Providing exceptional service to customers -- before, during and after the purchase -- can produce the most valuable link between customer, business and product.
The problem is that small businesses aren't perfect when it comes to customer service procedures and tactics. In the corporate world employees have access to tools including a knowledge base, support training, and they also have corporate best practices and policies to guide them.
|Do you have a comment or question about this article or other small business topics in general? Speak out in the SmallBusinessComputing.com Forums. Join the discussion today!|