A Strong Creative Brief Optimizes E-Mail Marketing

By Jeanne Jennings | Posted January 07, 2004

I've been doing a lot of work with creative briefs lately. In some cases, clients provide them to my creative team before we begin work; other times, I put them together for my team based on what I know of my client's product and business goals. Either way, a strong creative brief, combined with good feedback, can make or break an e-mail campaign. A few tips on effectively writing and using creative briefs.

Creative Briefs
Creative briefs aren't unique to the online world. They've been used for years in offline marketing because they're a great way to focus a creative team and increase the chances of creating a first draft that meets business goals. That said, it's surprising to me they aren't yet standard operating procedure for online marketing. Online product managers and others will benefit from writing creative briefs for every campaign. There are some down-and-dirty shortcuts you can use whether you're writing a brief for one of your small business products or services.

What Is a Creative Brief?
In a nutshell, a creative brief should be a summary of all that's important about the product from a strategic and competitive perspective. Reading it should immerse the creative team in that knowledge and provide everything they need to begin work. Key elements include knowing your audience and your products.

Audience
Who are you targeting with the e-mail? Who are the creatives pitching? An e-mail to mothers of 12-year-old boys will have a different tone, voice, and content than a message directed at those 12-year-old boys themselves. Work this out before the creative process begins. Give your creative team as much information as possible about whom you need to reach.

Features, Benefits and Advantages
They may seem obvious to you, but it's vital to list them. I try to include "advantages" in my briefs. It's important to list not only product features and benefits but also its advantages over competitive products.

In doing this, the devil is in the details. Those details are what make the copy interesting. It may seem like too much information, but I like to immerse my creative team in the product they're working on. We all do better work for it. If your product is part of a larger line, be sure to include the features/benefits/advantages of the line as well as that individual product.

This is all the more critical if you work with a creative team outside your organization, but helpful even when your e-mail marketing work is done in-house. If you don't clearly state features, benefits, and advantages, it's up to someone else — a copywriter, an account manager, and the like — to do the research and come up with the list. These people may or may not come up with the same marketing ideas you have. Spelling out the details at the beginning leaves less to chance and confirms everyone's on the same page.

If you're on the creative side and writing a brief for a product you're just learning about, be sure to have read it over and confirm your findings. There's nothing worse than starting on the wrong foot because you missed a key feature or got the competitive advantage wrong.

If I'm writing a brief for a client, I'll often look at not only their Web site but also their competitors' sites. This research gives you a good idea how they're positioning their product and allows you to recognize advantages you can use (or weaknesses you'll want to avoid) in the creative.

Testimonials/customer feedback. Even if you don't plan to use verbatim testimonials in the copy, it's a good idea to forward them to the creative team. The more the team understands about how customers view the product, the better they'll be able to position the product in an e-mail to potential customers.

A tip for product managers and creatives: For many products, the Web offers tremendous opportunities to obtain customer testimonials and insights. Web sites such as Amazon.com offer a wealth of customer reviews of consumer goods; topic-specific discussion boards can yield a bounty of feedback on specific products or what customers look for in product types; and list-serves, many of which are business-to-business (B2B), can provide inside information on what's important to your audience and what their pain points are.

We were writing an e-mail promotion for a new consumer game when we stumbled across an online community of devotees discussing it. We learned a lot about what they liked and used these points to persuade our readers they, too, would like the game. Such sites are a great way to pick up the jargon your audience uses, which you can and should mimic in your e-mail.

List of Calls to Action and Links With URLs
Most e-mail marketing campaigns have a click-through as at least part of the call to action. It's important to clearly list all links you want included in the e-mail — preferably in order of priority. Don't forget to include the URLs for your creatives. They must see where a reader will land to write and/or design with no disconnects between the e-mail and landing pages.

Key Message/Design Points
Often, e-mail is only one part of a cross-media campaign. Provide a list of key taglines or phrases used in other marketing channels. If these are must-haves for the e-mail, say so. Do the same with any graphics you feel must be included in the final product.

Web sites, flyers, commercials — provide the creative team with all these so they can get the flavor of the campaign. To optimize return, all promotions must work together to convey a consistent message across channels.

Offer Specifics
In addition to all the above, include the specifics of your offer in the creative brief. What the offer and timeframe are and how the reader can take advantage of the offer are critical message elements. If you have partners, include their names, whether or not they're to be mentioned. Are their logos to be included? Links to their Web sites? Don't forget to include any legal terminology that must accompany the copy.

Schedule
I include a detailed schedule in my briefs for project management. It helps everyone plan their work and minimizes the, "When do you need this again?" questions from my team.

Using a Creative Brief
In a best-case scenario, your small business will take a few days to review the brief and come back with questions and comments. We'll often request assets we don't have — mostly graphics— inquire about the audience and segmentation provided ѿ it could be narrow or broad, based on specific goals— and bounce around different approaches to get feedback from other people before getting started. We often ask for additional information, whatever we think will help us better understand the market, product, or audience.

Lots of Work?
Sound like a lot to pull together? It is. But the time a creative brief saves on the back end in revisions and piecemeal gathering of information makes it well worth the effort. A strong creative brief focuses a product team and leads to better copy and design. That improves response rates. Give it a shot. And let me know if you see a difference in your results.

Adapted from ClickZ.com.

Jeanne Jennings is an independent consultant with over 12 years of experience in the online, Internet and e-mail realm; she specializes in helping businesses develop an effective and profitable online presence. Areas of expertise include strategy, product development, information/Web site architecture, marketing and e-mail newsletters. Jeanne also publishes The Jennings Report an e-mail newsletter with market research, articles and other resources for e-mail marketing professionals. Visit her site at JeanneJennings.com.

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