Why IT managers have embraced Skype

A post by an executive in a company that makes Skype hardware accessories, talking about how Skype first infiltrated enterprises, brought in by individuals, but is now being welcomed by IT managers.

"It's funny that some of the most revolutionary technologies are first brought into businesses by individual users, rather than IT departments. Then, when others see the benefits those pioneering users are getting, the technology is quickly adopted company-wide. It happened this way with PC-based fax, then email, and with instant messaging. And it's happening with Skype.

And that's really no surprise. Individuals first embraced Skype because it offered free voice and video calls over the Internet. The adoption rate skyrocketed due to Skype's ease of use and superior voice quality over the public Internet. But now that it operates the world's largest and most reliable Internet communications community, with over 405M registered users, it's also a very attractive infrastructure for business telephony applications. According to Skype, 30% of its users are using Skype for business."