Small Business CRM Overview: 3 Packages to Consider

By Vangie Beal | Posted November 03, 2010

3 Small Business CRM Options to Grow Your Business

Want a better handle on who your customers are so that you can understand exactly what it is they want? You need small business CRM -- customer relationship management. Whether you run a bricks-and-mortar establishment, an ecommerce business -- or both -- CRM packages designed to meet the needs of small business can boost your bottom line.

Our sister site, Ecommerce-guide takes a look at three CRM packages suitable for both ecommerce and traditional small businesses. Take a look, and open your doors to better customer understanding.


Small business CRM (customer relationship management) is a growing market, and for good reason. CRM is a business strategy that helps you to better understand the customer -- and a CRM system provides the means for small business ecommerce owners to manage interactions with customers and partners.

Most small business CRM systems provide the tools needed to better manage a number of business communications tasks such as organizing and managing contacts, partners, contract wins and sales leads.

Read the complete 3 Small Business CRM Apps for Ecommerce article

Do you have a comment or question about this article or other small business topics in general? Speak out in the SmallBusinessComputing.com Forums. Join the discussion today!


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