Merging the Arts and Mobile Technology
On Prince Edward Island (PEI), Canada, John Morris is a very busy small business owner. He is the founder and owner of Morris Code, a Web development firm, and co-owner of HG Mobile Marketing. He also owns Lens Make a Picture, a photography services company.
By employing Internet and mobile technologies for his own small business endeavors (and for his clients), Morris says he knows first-hand how important mobile marketing will become for small business owners. "2013 is going to be a huge year for mobile. Every year there's something a bit new with mobile technology -- it's already big, and it just keeps getting bigger."
With only a week to prepare for the show, Morris purchased an account with his partner company, HG Mobile Marketing to add an interactive element to the exhibit. In the gallery he placed signs encouraging visitors to text a message to vote for their favorite exhibit.
He also used another mobile technology -- QR codes -- to draw more attention to his photography collection.
"Visitors could scan the QR code with a mobile device, which would then take them to a website showing a YouTube video of me talking about the photograph on display," says Morris. "In some videos I'm actually lying in the spot where I took the photograph and talking to the camera for the people viewing the exhibit."
Merging art and mobile marketing added an interactive element to the gallery, and Morris said people loved it. "At the same time, of course, people could purchase the exhibit print using their mobile device."
Dishing Up Mobile Marketing Messages the Right Way
Mobile marketing has also provided positive results for small business owners in the restaurant business. Steve Wright, owner of Rok Bistro in Sunnyvale, Calif., offers a unique service: All the entrees at Rok Bistro come sizzling on a volcanic rock, and the customers get to complete the cooking process. It's an idea that creates a special dining experience for customers. The idea was so popular that Wright also supplies other restaurants with the equipment for rock cooking.
Figure 2: The Rok Bistro offers customers mobile coupons for entrees served seared and sizzling on a hot volcanic rock.
Like Rons Auto repair, Wright says he invested in every type of marketing imaginable --television, radio and print ads, coupons and Groupon. You name it, and he's tried it. He says he's always used email and mobile texting for marketing campaigns, but this year he's increased his effort to market on Facebook and to improve the restaurant's visibility in Google search.
Wright recently partnered with social media and mobile marketing company, FanMinder to consolidate mobile and social marketing for the restaurant. He prefers to use a single-service provider because it's easy and takes less time to create the marketing message in one place and send it out on all channels including Twitter, email, texts and Facebook.
"It's easy to manage and frees up a lot of my time to do other things," he says. "I can sit down at the beginning of the month to schedule a few offers, and I don't have to think about the mobile and social marketing tasks again until next month."
Mobile coupons have turned out to be a good marketing tool for Rok Bistro. The coupons, which are trackable through FanMinder, allow Wright to see how many people click the offer and redeem it at the restaurant.
Going mobile with coupons also makes it easy for the servers. When a customer shows the server a coupon on his or her mobile device, the server simply clicks a button to redeem it. In the restaurant, customers can also scan QR codes or send a text message to get an immediate discount and sign up for the Rok Bistro mailing list.
Wright plans to open a new restaurant, and says he will incorporate technology -- mobile included -- even more by going with a wireless handheld POS system. All servers will have a mobile device (like an iPad) so they can market right at the table -- servers can show customers pictures of the dishes they are ordering, and it will provide an opportunity to market the daily specials, as well.
"Embracing technology and mobile technology is the way to go," says Wright. "It's a great opportunity to reach customers and run your business more efficiently and cost effectively."
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